Time DOES Tell!

When it comes to promoting our maintenance coordination services, there is no marketing tactics or schemes that are put into place.  Our business is made up of professionals that have been property managers, have worked in property management offices, and others that have specialized training in the areas of property management and customer service.  Abodea is the original 24/7/365 maintenance coordination solution.  Our program was designed for property managers BY property managers.  But as time has passed, our business has also grown with the trends in property management, technology, and maintenance.  We proudly boast over 300 years of property management experience on our staff which includes staff members who have been with Abodea from the start, and we continue to add staff members with the same experiences so that we can continue to stay abreast of the relevant topics and challenges that property managers face so that we can get in front of them.

We continue to work hard as an extension of our customers so that we can take over the maintenance coordination while you grow your business.  One of our long time customers recently shared an e-mail with their owners:

Two years ago, we contracted with a third party maintenance team (Abodea) to triage all repair and maintenance requests from our tenants…we’ve been able to meet with them personally.  The job of the maintenance team is to receive the initial maintenance call to determine whether or not an issue is an emergency.  If it is an emergency, they start working the issue right away by walking the tenant through initial trouble shooting steps, and they will eventually dispatch a service technician if needed.  If the maintenance call is a non-emergency, they advise the tenant that the issue is being forwarded to our office for follow-up.  This process has been working extremely well, and we have come to trust our maintenance team very well! We are excited to announce that we are expanding our use of the maintenance team!  We made this decision 1) based on new requirements from the State, and 2) to make sure all maintenance calls are responded to in a timely and efficient manner.  The maintenance team will now manage emergency and non-emergency issues.  Our office will continue to oversee maintenance issues, but the maintenance team will be handling all the triage, trouble shooting, repair processes, and tenant/owner communication.  The maintenance team has all current home warranty and preferred contractor information for your property.  We also educated them on how we have been managing repairs and maintenance for our property owners, but they have slightly different processes which will better meet the new state laws which require faster response times.  In short, we can no longer afford the risk of allowing maintenance or repair issues to linger. In the future, you may receive email or telephone calls from the maintenance team at Abodea.  They may contact you to provide updates on any issues going on at the property, and they may contact you for financial decisions regarding “repair or replace” decisions. Based on the excellent experience we’ve had with them over the last two years, we have very strong confidence in the maintenance team, and we are even more confident that this expanded use of their services will 1) keep you/us compliant with the newly enacted state laws, 2) result in more content tenants who want to continue leasing your property, and 3) result in even better care taken of your investment property.

We are always ecstatic to hear that our services are working for our customers, and always eager to see how we can expand our services so that our customers can increase their service to their tenants.  We are the original, but our services and offerings aren’t dated, modeled on anyone else’s business, or designed to anything but help our customers extend the depth of their service and expand the size of their business.  Contact us today to find out how we can work for you!  We are dedicated to being the service you need in order to obtain the business goals you have set for yourself.

The CRM that you should choose!

As a property manager, you are likely always looking at what your current Customer Relationship Management software can do for you and your business.  Do you select the CRM that works the most interactively with you and your tenants?  Do you select the CRM that helps you tie all the parts of your business together the most effectively?  Do you follow what’s trending and see where your software stacks up against others and consider the pros and cons of staying and/or switching to something new? Obviously cost, functionality, support, and integration with your current service providers can be important factors that you have to consider.

Which CRM should you choose?  What do you do if you haven’t selected a CRM Yet…

Abodea, we know you’ve thought about all of these things very carefully.  But-we also know that you may need some time to figure out what you actually need from your CRM.  That’s why we built our own!  We don’t use software from another company to design our own CRM, we actually have our own CRM that was designed specifically for the maintenance coordination for property managers.  We have built in features that we know need to be considered for maintenance.  So while others may claim to do the same things we do-the services we provide are built in to the very infrastructure of our service to you in every way possible.  In fact-if you don’t have a CRM-you don’t need one!  We will use our capabilities to still outline a maintenance coordination program that works for you.

Can you integrate with my CRM?

If you already have a CRM or when you select one-you may wonder which service we integrate with.  ALL OF THEM.  Because we have our own CRM, we have the ability to integrate with any software platform you have chosen and work with it for you!   That’s why when we say you can design a program that is fully customizable, it really IS fully customizable!!  We work with several CRM’s that you may have heard of and some you maybe haven’t-but whatever it is-we can do it!!

Contact us today to get more information on how we can work your CRM with you, or put our CRM to work for you while you get the information you need to make the best decision for your business.  We pride ourselves on being the original 24x7x365 maintenance coordination solution for your property  managers, and as your business grows-we will step up to meet your needs as an extension of your business while sharing the vision of your growth!

 

Maintenance Requests Done YOUR Way.

How much time do you spend day to day working on maintenance requests?  As you are working on rent roll, preparing for move-ins, recovering from move outs, and trying to grow your business-having to deal with the many facets of maintenance coordination for your property management portfolio can be taken right off your hands in 3 easy steps!

maintenance coordination for property managers

First, we talk with  you to see what your current needs are, what the current state of your business is and also talk about the goals for your business near term and long term so that we can find the service level and options that meet the needs of your business.  We take time to fully understand how you run your business so that instead of just being a provider of services, we are an extension of your business and make sure that we are the right fit to help you grow your business and act as a change agent to help propel that growth forward.

Next, we build the custom solution that is right for you.  After we know exactly how you want  your program run, we help you decide what program works best for you.  Whether you need a cost analysis to see how you can utilize in office resources or put our resources to work for you, we work together with you to give you an honest and transparent opinion on what level of service works best for you within your budget while maximizing the service you receive for your tenants.

Finally, we have a detailed on-boarding that provides us with all the information we need to know on how to run  your maintenance coordination your way.  Are swarming bees considered an emergency?  Do you want us to call you during each step?  Would you rather we provide a summary after the request is fully taken care of?  Can you think of 147 questions that covers every aspect of anything that a tenant may call in for?  We have!  This is why we don’t ask to work FOR you, we are proud of the partnership we create to work WITH you.  We do not provide our services to your tenants, we provide our service on your BEHALF to your tenants.  So if you get rave reviews on your maintenance coordination services to your tenants, we love that your tenants are happy with your business!  Your tenants don’t have a way to review Abodea, because we act as an extension of your business and put the policies that you provide to US in place.

Our guarantee to you?  That we will treat your business as our business.  We want your tenants to feel like they have called YOU to help them resolve their maintenance needs.  We want your tenants to rave about the service they receive from YOU so that they can give you great reviews and act as advertisements for the quality of your business!  It’s true-we can’t give you a specific outline of how our business works, because it doesn’t work the same for everybody.  Your program is fully customized to work for YOUR business.  We have the resources and the experience to build a program that works for you while we work with you.

Call us today to find out how we can get started our request a quote for your business.  Whether you have 2 properties or 20,000 we are here for you.  Whether you are a new to the business or successfully growing your business, we are confident that we provide a service that can enhance your portfolio of services provided to your tenants.  Maintenance requests can be done your way without YOU having to do it!

 

August Maintenance Tips

Another month has begun!

We know that primarily, you are focusing on collecting rent and preparing any properties that have been vacated to be shown and rented out so you can maintain and grow your business.  Some of these tips may apply to your portfolio for vacant or occupied rentals in your portfolio.  Imagine having a partner in your business that could ask questions to your tenants regarding their maintenance coordination to ensure that even when they are having a maintenance issue, they are also being proactive about addressing other issues they may not have thought of.  Imagine being able to just give direction ONE TIME about how your maintenance services are handled and then it is taken care of for every future maintenance call that comes in.  Now imagine not having to take ANY of those maintenance calls!!

At Abodea, maintenance is always on our mind.  We provide continuos training to our staff of maintenance coordinators on issues that are relevant to your property management business.  We don’t want to just work for you-we want to work WITH you!

Contact us today to find out more about a designing a customized maintenance coordination program that suits your needs.  Getting a quote is fast and easy!