Maintenance Requests Done YOUR Way.

How much time do you spend day to day working on maintenance requests?  As you are working on rent roll, preparing for move-ins, recovering from move outs, and trying to grow your business-having to deal with the many facets of maintenance coordination for your property management portfolio can be taken right off your hands in 3 easy steps!

maintenance coordination for property managers

First, we talk with  you to see what your current needs are, what the current state of your business is and also talk about the goals for your business near term and long term so that we can find the service level and options that meet the needs of your business.  We take time to fully understand how you run your business so that instead of just being a provider of services, we are an extension of your business and make sure that we are the right fit to help you grow your business and act as a change agent to help propel that growth forward.

Next, we build the custom solution that is right for you.  After we know exactly how you want  your program run, we help you decide what program works best for you.  Whether you need a cost analysis to see how you can utilize in office resources or put our resources to work for you, we work together with you to give you an honest and transparent opinion on what level of service works best for you within your budget while maximizing the service you receive for your tenants.

Finally, we have a detailed on-boarding that provides us with all the information we need to know on how to run  your maintenance coordination your way.  Are swarming bees considered an emergency?  Do you want us to call you during each step?  Would you rather we provide a summary after the request is fully taken care of?  Can you think of 147 questions that covers every aspect of anything that a tenant may call in for?  We have!  This is why we don’t ask to work FOR you, we are proud of the partnership we create to work WITH you.  We do not provide our services to your tenants, we provide our service on your BEHALF to your tenants.  So if you get rave reviews on your maintenance coordination services to your tenants, we love that your tenants are happy with your business!  Your tenants don’t have a way to review Abodea, because we act as an extension of your business and put the policies that you provide to US in place.

Our guarantee to you?  That we will treat your business as our business.  We want your tenants to feel like they have called YOU to help them resolve their maintenance needs.  We want your tenants to rave about the service they receive from YOU so that they can give you great reviews and act as advertisements for the quality of your business!  It’s true-we can’t give you a specific outline of how our business works, because it doesn’t work the same for everybody.  Your program is fully customized to work for YOUR business.  We have the resources and the experience to build a program that works for you while we work with you.

Call us today to find out how we can get started our request a quote for your business.  Whether you have 2 properties or 20,000 we are here for you.  Whether you are a new to the business or successfully growing your business, we are confident that we provide a service that can enhance your portfolio of services provided to your tenants.  Maintenance requests can be done your way without YOU having to do it!

 

147… There’s nothing like it in the industry

 

147 is a special number at Abodea.  It represents the set of 147 questions asked of each new customer when they are onboarded.  Responses to those questions are integrated into our Trouble-shooting tool so that your tenants have a remarkable and transparent customer experience when speaking with our Maintenance Coordinators.

The 147 allow us to apply each individual customer’s processes, practices, and preferences when engaging with their tenants.

The 147 allow customers to define what is and is not an emergency for their tenants.

The 147 allow customers to specify how, when, and to what degree Abodea’s Maintenance Coordinators will troubleshoot and diagnose root causes and dispatch your prioritized list of vendors for every individual property placed under our care.

We’re happy to provide suggested responses for your 147.  That’s never a problem.  But, we don’t believe in a ‘standardized’ customer experience – not for your company and not for your tenants.

We believe in exceptional customer experiences.

We believe it’s our responsibility to surpass expectations so that every customer views us as an extension of their business, not a vendor.

We believe every tenant is a unique individual that deserves to feel like their issue is the center of our universe.  And, we use your 147 to customize our approach – handling every maintenance request with the same urgency, accuracy, and degree of care your tenants have come to expect.

Would you like a demo of our services?

When shopping for services that are good for you business, it may seem like a great tool to see a demonstration of the maintenance coordination services that are provided for property managers-but when we tell you that our program is fully customizable, it really IS just that!  As we learn more about your needs as a professional and your goals for your business as a whole, we work with you to create a program that works for you.  There’s not a solution that looks the same for everybody-and that’s why the best thing you can do is give us a call for a free cost analysis and analysis of the services needed so we can let you know what makes the most sense for your business!  We are constantly working with our staff of maintenance coordinators to make sure that they are continuously trained on topics relevant to maintenance and working on ideas to improve OUR portfolio of services to better serve you.  Several of members of our staff have worked in property management in various capacities and they know exactly what you need.  We use this experience to help us focus our programs on what will best serve your needs while you focus your attention on growing your business!

Several things have changed very quickly and for YOUR benefit at Abodea in the last couple months, but there is one thing that remains the same-our commitment to giving you the BEST service for your maintenance coordination needs.  Whether you have 2 properties or 20,000-we have a solution for you.  Contact us today!  We are confident that our demonstration of maintenance coordination services for your property management business will be the start of Abodea handling your maintenance calls for you!

HOLD, Please?

After handing over your maintenance coordination services, we know that the service to your tenants is of utmost importance.  Along with acting as an extension of YOUR business, as part of OUR business we closely monitor the service that your tenants are getting.  The time that your tenants spend waiting to speak to someone is a major focus for our staff.  Although we continue to work on decreasing the time that your tenants have to wait, our most recent analytics show that it is taking less than one minute to get to your tenants!  As a matter of fact, we are 7 seconds away from decreasing the time to 30 seconds!!!

We pride ourselves in not only giving you the best service, we know that your tenants are vital to your success and we want to keep them happy too!  Call us today to find out how we can customize a solution to you.  We can’t outline how our services can specifically benefit you because we customize every piece of our service FOR you.  Call us today to find out what solution we can tailor to your needs!