Time DOES Tell!

When it comes to promoting our maintenance coordination services, there is no marketing tactics or schemes that are put into place.  Our business is made up of professionals that have been property managers, have worked in property management offices, and others that have specialized training in the areas of property management and customer service.  Abodea is the original 24/7/365 maintenance coordination solution.  Our program was designed for property managers BY property managers.  But as time has passed, our business has also grown with the trends in property management, technology, and maintenance.  We proudly boast over 300 years of property management experience on our staff which includes staff members who have been with Abodea from the start, and we continue to add staff members with the same experiences so that we can continue to stay abreast of the relevant topics and challenges that property managers face so that we can get in front of them.

We continue to work hard as an extension of our customers so that we can take over the maintenance coordination while you grow your business.  One of our long time customers recently shared an e-mail with their owners:

Two years ago, we contracted with a third party maintenance team (Abodea) to triage all repair and maintenance requests from our tenants…we’ve been able to meet with them personally.  The job of the maintenance team is to receive the initial maintenance call to determine whether or not an issue is an emergency.  If it is an emergency, they start working the issue right away by walking the tenant through initial trouble shooting steps, and they will eventually dispatch a service technician if needed.  If the maintenance call is a non-emergency, they advise the tenant that the issue is being forwarded to our office for follow-up.  This process has been working extremely well, and we have come to trust our maintenance team very well! We are excited to announce that we are expanding our use of the maintenance team!  We made this decision 1) based on new requirements from the State, and 2) to make sure all maintenance calls are responded to in a timely and efficient manner.  The maintenance team will now manage emergency and non-emergency issues.  Our office will continue to oversee maintenance issues, but the maintenance team will be handling all the triage, trouble shooting, repair processes, and tenant/owner communication.  The maintenance team has all current home warranty and preferred contractor information for your property.  We also educated them on how we have been managing repairs and maintenance for our property owners, but they have slightly different processes which will better meet the new state laws which require faster response times.  In short, we can no longer afford the risk of allowing maintenance or repair issues to linger. In the future, you may receive email or telephone calls from the maintenance team at Abodea.  They may contact you to provide updates on any issues going on at the property, and they may contact you for financial decisions regarding “repair or replace” decisions. Based on the excellent experience we’ve had with them over the last two years, we have very strong confidence in the maintenance team, and we are even more confident that this expanded use of their services will 1) keep you/us compliant with the newly enacted state laws, 2) result in more content tenants who want to continue leasing your property, and 3) result in even better care taken of your investment property.

We are always ecstatic to hear that our services are working for our customers, and always eager to see how we can expand our services so that our customers can increase their service to their tenants.  We are the original, but our services and offerings aren’t dated, modeled on anyone else’s business, or designed to anything but help our customers extend the depth of their service and expand the size of their business.  Contact us today to find out how we can work for you!  We are dedicated to being the service you need in order to obtain the business goals you have set for yourself.

Maintenance Requests Done YOUR Way.

How much time do you spend day to day working on maintenance requests?  As you are working on rent roll, preparing for move-ins, recovering from move outs, and trying to grow your business-having to deal with the many facets of maintenance coordination for your property management portfolio can be taken right off your hands in 3 easy steps!

maintenance coordination for property managers

First, we talk with  you to see what your current needs are, what the current state of your business is and also talk about the goals for your business near term and long term so that we can find the service level and options that meet the needs of your business.  We take time to fully understand how you run your business so that instead of just being a provider of services, we are an extension of your business and make sure that we are the right fit to help you grow your business and act as a change agent to help propel that growth forward.

Next, we build the custom solution that is right for you.  After we know exactly how you want  your program run, we help you decide what program works best for you.  Whether you need a cost analysis to see how you can utilize in office resources or put our resources to work for you, we work together with you to give you an honest and transparent opinion on what level of service works best for you within your budget while maximizing the service you receive for your tenants.

Finally, we have a detailed on-boarding that provides us with all the information we need to know on how to run  your maintenance coordination your way.  Are swarming bees considered an emergency?  Do you want us to call you during each step?  Would you rather we provide a summary after the request is fully taken care of?  Can you think of 147 questions that covers every aspect of anything that a tenant may call in for?  We have!  This is why we don’t ask to work FOR you, we are proud of the partnership we create to work WITH you.  We do not provide our services to your tenants, we provide our service on your BEHALF to your tenants.  So if you get rave reviews on your maintenance coordination services to your tenants, we love that your tenants are happy with your business!  Your tenants don’t have a way to review Abodea, because we act as an extension of your business and put the policies that you provide to US in place.

Our guarantee to you?  That we will treat your business as our business.  We want your tenants to feel like they have called YOU to help them resolve their maintenance needs.  We want your tenants to rave about the service they receive from YOU so that they can give you great reviews and act as advertisements for the quality of your business!  It’s true-we can’t give you a specific outline of how our business works, because it doesn’t work the same for everybody.  Your program is fully customized to work for YOUR business.  We have the resources and the experience to build a program that works for you while we work with you.

Call us today to find out how we can get started our request a quote for your business.  Whether you have 2 properties or 20,000 we are here for you.  Whether you are a new to the business or successfully growing your business, we are confident that we provide a service that can enhance your portfolio of services provided to your tenants.  Maintenance requests can be done your way without YOU having to do it!

 

147… There’s nothing like it in the industry

 

147 is a special number at Abodea.  It represents the set of 147 questions asked of each new customer when they are onboarded.  Responses to those questions are integrated into our Trouble-shooting tool so that your tenants have a remarkable and transparent customer experience when speaking with our Maintenance Coordinators.

The 147 allow us to apply each individual customer’s processes, practices, and preferences when engaging with their tenants.

The 147 allow customers to define what is and is not an emergency for their tenants.

The 147 allow customers to specify how, when, and to what degree Abodea’s Maintenance Coordinators will troubleshoot and diagnose root causes and dispatch your prioritized list of vendors for every individual property placed under our care.

We’re happy to provide suggested responses for your 147.  That’s never a problem.  But, we don’t believe in a ‘standardized’ customer experience – not for your company and not for your tenants.

We believe in exceptional customer experiences.

We believe it’s our responsibility to surpass expectations so that every customer views us as an extension of their business, not a vendor.

We believe every tenant is a unique individual that deserves to feel like their issue is the center of our universe.  And, we use your 147 to customize our approach – handling every maintenance request with the same urgency, accuracy, and degree of care your tenants have come to expect.

Would you like a demo of our services?

When shopping for services that are good for you business, it may seem like a great tool to see a demonstration of the maintenance coordination services that are provided for property managers-but when we tell you that our program is fully customizable, it really IS just that!  As we learn more about your needs as a professional and your goals for your business as a whole, we work with you to create a program that works for you.  There’s not a solution that looks the same for everybody-and that’s why the best thing you can do is give us a call for a free cost analysis and analysis of the services needed so we can let you know what makes the most sense for your business!  We are constantly working with our staff of maintenance coordinators to make sure that they are continuously trained on topics relevant to maintenance and working on ideas to improve OUR portfolio of services to better serve you.  Several of members of our staff have worked in property management in various capacities and they know exactly what you need.  We use this experience to help us focus our programs on what will best serve your needs while you focus your attention on growing your business!

Several things have changed very quickly and for YOUR benefit at Abodea in the last couple months, but there is one thing that remains the same-our commitment to giving you the BEST service for your maintenance coordination needs.  Whether you have 2 properties or 20,000-we have a solution for you.  Contact us today!  We are confident that our demonstration of maintenance coordination services for your property management business will be the start of Abodea handling your maintenance calls for you!

HOLD, Please?

After handing over your maintenance coordination services, we know that the service to your tenants is of utmost importance.  Along with acting as an extension of YOUR business, as part of OUR business we closely monitor the service that your tenants are getting.  The time that your tenants spend waiting to speak to someone is a major focus for our staff.  Although we continue to work on decreasing the time that your tenants have to wait, our most recent analytics show that it is taking less than one minute to get to your tenants!  As a matter of fact, we are 7 seconds away from decreasing the time to 30 seconds!!!

We pride ourselves in not only giving you the best service, we know that your tenants are vital to your success and we want to keep them happy too!  Call us today to find out how we can customize a solution to you.  We can’t outline how our services can specifically benefit you because we customize every piece of our service FOR you.  Call us today to find out what solution we can tailor to your needs!

Maintenance Coordination for Property Managers

We are committed to working with you as an extension of your business so that you can focus more time and attention on growing your business and your portfolio.

During rent week, how much time would we give you back if we handled your maintenance coordination?

While preparing your properties for move-in, could you use more time to focus on marketing your business while we handle the maintenance coordination?

We know there are several maintenance services you could choose, but find out if Abodea is the right fit for you.  If you’re wondering why you can’t gauge exactly how we fit into your business model, it’s because it’s different for everyone.  Our solutions are fully customizable, meaning we don’t handle any 2 or 20,000 portfolios the same!  We handle it the way you ask us to, and there is no limit to customizing your maintenance coordination program!  Call us today so we can provide a detailed analysis on how our services can work with you and for you!

Call us today! 844-836-3248