Maintenance coordination is the process of handling everything related to the physical upkeep of a residential property. This includes identifying, scheduling, resolving, and following up on needed repairs to keep properties in great shape. Abodea is built to handle this entire job for you from beginning to end.
Let’s say it’s 2:30 p.m. and you have a big project you’re spending time on at work. Suddenly your phone rings, and one of your tenants tells you that it looks like the toilet’s broken. They think it’s serious and need you to drop what you’re doing to take care of it right now, as it’s the only toilet in their living space. On top of that, you still have those two exterior lights from your other property that you haven’t had time to get fixed quite yet. It feels like the work continues to pile up, so how do you balance your daily job with property maintenance?
With Abodea, your tenants communicate with us directly. We take care of everything from open to close so you know we’re covering their needs for you. We’ll take the call and handle it all, and you can track the real-time status in your personal online dashboard.
Your tenant goes into the bathroom, sees a problem, and contacts us (on the phone or online). We start the coordination process and ensure quick response times, getting them fast help when they need it most.
We use our exhaustive diagnosis process to identify the problem and severity. For example, we’d make sure that the report of a flooding toilet is not just a loose handle. This way, we have crystal-clear information for you and any potential service providers.
If the problem can be fixed remotely, we’ll help your tenant solve the problem to keep service costs low. With an active water leak, we would need to send in a professional — but before that, would help your tenant shut off the water so the water leak doesn’t turn into a flooring restoration as well.
We’ll match work orders with a qualified plumber, either from our own vendor network or your own preferred vendor list. Then, we reach out to the provider to ensure the work can be done within your approved budget and send them to your property.
A qualified technician will visit your property to assess and resolve the maintenance issue. Once the work is completed, we’ll follow up with the tenant and the technician to verify that the work has been done correctly and within the approved budget. The technician can even submit pictures as proof of completion, giving you full transparency on the results.
We’ll log all final information about the work order in your online portal. Here, you’ll have a complete history of the entire process from start to finish. You’ll also be able to review the details on all past work orders Abodea has processed for you.
No matter your needs, Abodea has an unyielding commitment to quality. That’s why all of our service tiers automatically include the following:
For someone on a budget who wants coverage for unexpected circumstances outside of normal business hours
For someone who needs a first line of defense for all maintenance calls but wants to continue handling most non-emergency work
For someone looking to completely offload maintenance coordination work with expanded coverage and flexibility
Ready to never take a maintenance call again? Contact us to see how we can help you with your maintenance tasks and give you time back for other priorities.
