Mitigate maintenance infrastructure and associated expenses while providing consistent, high quality support services to you and your tenants.
What We Do
Abodea has a service plan to meet your needs, based primarily on the days and times you want coverage, the number of properties you manage, and the level of service you want.
How We Do It
Primary Service Levels
BRONZE: Nights, Weekends, Holidays, Triage All Calls, Dispatch Emergencies Only
Our standard, on-call services allow us to answer your evening, weekend, and holiday calls, problem-solve with residents to minimize damage and avoid overtime service calls, determine if a true emergency exists, dispatch your vendors if one does, monitor and follow-up on the contractor response, and inform you of any actions taken.
SILVER: 24/7 Call Answering, Holidays,Triage All Calls, Dispatch Emergencies Only
We provide our on-call services to your tenants 24x7x365—even non-emergencies. Additionally, we dispatch all emergency calls, but leave it to you to arrange non-emergency service. We eliminate the distractions so that office hours can be spent growing your business rather than tending to maintenance issues.
SILVER PLUS: 24/7 Call Answering, Holidays,Triage All Calls, Dispatch Emergencies AND Non-Emergencies
Offers the Silver program’s 24x7x365 scope of support, but includes additional services like non-emergency dispatch, non-emergency follow-up with tenants and vendors, and comprehensive work order data entry (in your preferred platform). Further, Silver Plus’s ‘Non-Emergency Dispatch Policy Guide’ allows you to customize the manner and degree to which Abodea will handle non-emergency work orders. You define the issues that are or are not the tenant’s responsibility. We’ll handle the work order (and tenant communications) accordingly.
GOLD: 24/7 Call Answering, Triage All Calls, Dispatch Emergencies and Non-Emergencies, Software Management & Support Services
A full service, virtual maintenance solution designed to help you scale your business. We answer all of your maintenance calls 24x7x365, problem-solve with residents, log work orders in your accounting software, dispatch both emergency and non-emergency work orders and follow up with tenants and vendors per your instructions. Imagine having someone who knows maintenance and your software and your practices without you having to take the time to recruit or train them! They don’t require space, a desk, a phone, or equipment. Vacations are ours to cover on our dime, as are overtime, payroll taxes, workers comp, sick time, etc.